Privacy Policy

Effective date: [EFFECTIVE DATE]

This Privacy Policy explains how [LEGAL BUSINESS NAME], doing business as Reclaiming Wellness ("Reclaiming Wellness," "we," "us," or "our"), collects, uses, and protects your information when you visit jovankaciares.com or courses.reclaiming-wellness.com (together, our "website"), register for our events, buy our programs, or receive our emails and text messages. By using our website or services, you agree to the practices described here.

1. Who we are

Reclaiming Wellness is an online education business led by Jovanka Ciares, a clinical herbalist and certified health and wellness coach. We offer free resources, live masterclasses, courses, and coaching programs about natural approaches to hormonal health for women.

2. Information we collect

Information you give us

Your name and email address when you join our list or download a free guide.
Your mobile phone number, only if you choose to opt in to text messages.
Billing details when you make a purchase. Card payments are processed by our payment providers; we do not store full card numbers.
Answers you give in quizzes, surveys, forms, or messages you send us.
Anything you choose to share in program communities, live calls, or coaching sessions.

Information collected automatically

Device and browser type, IP address, and general location.
Pages you visit, links you click, and whether you open our emails.
Information collected through cookies and similar technologies (see section 7).

A note on health information. Our programs are about wellness, so you may choose to tell us about symptoms or health history. Please share only what you are comfortable sharing. We use it only to support you within the program you joined, and we never sell it.

3. How we use your information

To deliver the free resources, events, courses, and coaching you request.
To process payments and give you access to what you purchased.
To send event reminders and access details by email and, if you opted in, by text message.
To send educational content and offers by email, which you can unsubscribe from at any time.
To answer your questions and provide customer support.
To understand how our website and emails perform so we can improve them.
To meet legal, tax, and accounting obligations.

4. Email communications

When you join our list, register for an event, or make a purchase, we will email you about it. We may also send educational emails and information about our programs. Every marketing email includes an unsubscribe link. Transactional emails, such as purchase receipts and access details, may still be sent after you unsubscribe from marketing.

5. Text messages (SMS)

If you check the SMS consent box on one of our forms, you agree to receive text messages from Reclaiming Wellness at the number you provide. These messages include event reminders, access links, and occasional program updates.

Consent to receive text messages is never a condition of purchase or registration.
Message frequency varies. For a live event, expect up to 5 messages per event.
Message and data rates may apply.
Reply STOP at any time to stop receiving messages. You will receive one final confirmation text.
Reply HELP for help, or contact us at support@jovankaciares.com or [TOLL-FREE NUMBER].
Mobile carriers are not liable for delayed or undelivered messages.

We do not sell your personal information. We share information only with service providers who help us run our business, and only as needed for them to perform their service for us. These include our course and email platform, payment processors, video meeting software, our text-message delivery provider, and website analytics tools. These providers are not permitted to use your information for their own marketing.

We may also disclose information when required by law, such as in response to a valid legal request.

SMS privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or share your mobile phone number or SMS opt-in information.

7. Cookies and tracking

Our website uses cookies and similar technologies to keep you logged in, remember your preferences, measure site traffic, and understand which content and ads are helpful. Some of these may be set by advertising and analytics partners, such as Meta and Google, to measure how our ads perform. You can block or delete cookies in your browser settings. Some parts of the site, such as course login, may not work without them.

8. How long we keep information

We keep your information for as long as you have an account, remain on our list, or have access to a program, and afterward as needed for legal, tax, and accounting purposes. When you opt out of text messages, we stop sending messages and keep only a record of your opt-out so we honor it.

9. How we protect information

We use reputable platforms with industry-standard security, and we limit access to your information to people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

Email: click unsubscribe in any marketing email.
Text messages: reply STOP.
Access, correction, or deletion: email support@jovankaciares.com and we will respond within the time required by law.

Depending on where you live, including California and other US states, the UK, the European Economic Area, Canada, or Australia, you may have additional rights. These can include the right to know what we hold about you, to receive a copy, to correct or delete it, and to object to certain uses. We will not treat you differently for exercising these rights. To make a request, contact us at the email below.

11. Children

Our website and programs are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

12. International visitors

We are based in the United States, and our service providers may store information in the United States and other countries. By using our website, you understand your information may be processed outside your home country.

13. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it last changed. Significant changes will be posted on this page.

14. Contact us

[LEGAL BUSINESS NAME] (Reclaiming Wellness) [MAILING ADDRESS] Email: support@jovankaciares.com

See also our Terms & Conditions at [TERMS URL].